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Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress Workplace
Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance like a strategic management issue. Conflict Resolution could be the first book to offer specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation—with two important tools to aid you perform those tasks
* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and the other
* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests
Organizations that recognize today the need for strategically managing internal conflict will likely be a measure ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution supply you while using latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.
Briefcase Books, written especially for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look because of these innovative design features to help you you navigate through each page:
* Clear, concise definitions of conflict management terms and jargon
* Tips if you are smart when managing and resolving conflicts
* How-to hints to make conflict management go somewhat easier
* Practical advice in order to avoid mistakes when coping with conflict
* Warning signs for where things could fail
* Case studies and examples of methods others have managed conflict
* Specific procedures for resolving different types of conflicts
Daniel Dana Ph.D. (Overland Park, KS), will be the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He could be the author of Managing Differences.
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